Refund policy

At Zalena, we want you to be satisfied with your purchase. This Return and Refund Policy explains when eligible purchases may be returned and how refunds are processed.

Return Window

You may request a return within 30 business days of receiving your order.

Returns requested after the 30-business-day return period are not eligible for a refund.

Return Eligibility

To be eligible for a return, the item must be in its original condition and must not have been used, worn, washed, or damaged after delivery.

The following items are not eligible for return:

Products that have been used, worn, washed, or damaged after delivery.
Items with the original tags, labels, or stickers removed.
Products returned without their original packaging, box, wrapping, or protective materials.
Items returned without accessories, manuals, free gifts, or other components included with the original purchase.
Products with stains, odors, smoke smell, pet hair, or other visible signs of use.
Customized, personalized, or made-to-order products.
Clearance, final-sale, or items marked as "Non-Returnable," unless the item is defective, damaged, or incorrectly shipped.
Gift cards and digital products.
Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
Products returned after the eligible return period has expired.
Products returned with missing parts or components that were included at the time of delivery.
Items returned without prior return authorization, where applicable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at support@zalena.shop.

For damaged, defective, or incorrectly shipped items, an uncut unboxing video clearly showing the package, the product, and the issue may be required to help us verify the claim.

Please provide the requested information and evidence so that we can review the issue and determine the appropriate resolution.

Return Shipping

Customers are responsible for the cost of return shipping for eligible returns.

Returns should be sent to:

Zalena
2516 Avenue H
Rosenberg, TX 77471
United States

Please contact support@zalena.shop before sending a return so that we can provide any return instructions or authorization that may be required.

Refunds

Once your returned item is received and reviewed, we will process the eligible refund.

Approved refunds are issued to the original payment method.

Refunds are processed within 5–10 business days after the return has been received and approved. The time it takes for the refunded amount to appear in your account may also depend on your payment provider or financial institution.

If a returned item does not meet the eligibility requirements stated in this policy, the refund may be denied.