Privacy policy

At Zalena, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and when it may be shared when you visit or make a purchase through https://www.zalena.shop.

Information We Collect

When you place an order or interact with our store, we may collect information such as your:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Information provided when you contact customer support

We may also collect certain information automatically through cookies and similar technologies, including information used for website functionality, analytics, and marketing.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Provide shipping and delivery services.
  • Communicate with you about your orders and customer service requests.
  • Provide and maintain our website and store services.
  • Understand how customers use our website through analytics.
  • Support advertising and marketing activities.
  • Send marketing communications when you have subscribed or otherwise provided the appropriate consent.

Cookies and Similar Technologies

Zalena uses cookies and similar technologies to help the website function properly and to support analytics and marketing activities.

Cookies may be used to help us understand website activity, improve the shopping experience, and support relevant advertising.

Analytics and Advertising

We use Google Analytics to understand website traffic and how visitors interact with our store.

We also use the Meta Pixel to support advertising and marketing activities.

These tools may collect information about website activity and interactions through cookies or similar technologies.

Email Marketing

Zalena may use email marketing to communicate with customers and subscribers.

Marketing emails are sent when customers have subscribed or provided appropriate consent. You may unsubscribe from marketing communications by using the unsubscribe option provided in the email.

How We Share Information

We may share information that is necessary to operate our store and provide services to you with trusted service providers, including:

  • Shopify, which provides our e-commerce platform.
  • Payment service providers that process payments.
  • Shipping and delivery providers needed to fulfill orders.
  • Google Analytics for website analytics.
  • Meta services for advertising and marketing.
  • Email marketing service providers for authorized marketing communications.

Information is shared only as needed for the relevant business or service purpose.

Payment Information

Payments are processed through the payment methods available at checkout, including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

Payment processing is handled through the applicable payment service providers.

Data Security

Zalena takes reasonable care in handling customer information and uses secure website technology when information is submitted through our online store.

Customers should also take appropriate steps to protect their account and personal information when using the internet.

Your Privacy Requests

For questions or requests concerning your personal information, please contact us at:

Zalena
2516 Avenue H
Rosenberg, TX 77471
United States

Email: support@zalena.shop
Phone: +1 (430) 431-4640

We will review privacy-related requests and respond through the contact information provided.

Contact Information

For privacy questions or concerns, you can contact Zalena using the information above.

Zalena operates https://www.zalena.shop and sells women's clothing to customers in the United States.