What does Zalena sell?
Zalena is an online store offering women's clothing to customers in the United States.
Where does Zalena ship?
Zalena currently ships orders within the United States only.
How long does order processing take?
Orders are generally processed within 1–3 business days after they are placed.
How long does shipping take?
After an order has been processed, standard delivery generally takes 3–8 business days.
Delivery times are estimates and may vary depending on the delivery carrier and delivery circumstances.
Is standard shipping free?
Yes. Standard shipping is free on all orders.
Which shipping carriers does Zalena use?
Orders may be shipped through USPS, UPS, FedEx, DHL, or other available delivery services, depending on the order and delivery requirements.
What is Zalena's order cut-off time?
Our standard order cut-off time is 5:00 PM Texas time.
Orders placed after the stated cut-off time may be processed on the next business day.
What payment methods does Zalena accept?
Zalena accepts the following payment methods through the available checkout:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.
What currency are prices displayed in?
Prices are displayed in U.S. Dollars (USD).
Can I return an order?
Eligible purchases may be returned within 30 business days, subject to the requirements of our Return and Refund Policy.
Who pays the return shipping cost?
For eligible returns, the customer is responsible for the return shipping cost.
What items cannot be returned?
Items may be ineligible for return when they have been used, worn, washed, or damaged after delivery; when original tags, labels, or stickers have been removed; or when required original packaging, components, accessories, or other included materials are missing.
Other non-returnable items may include customized, personalized, or made-to-order products; clearance or final-sale products; items marked as non-returnable; gift cards; digital products; and products damaged through misuse, accidents, negligence, or unauthorized repairs.
Items returned after the applicable return period or without required return authorization may also be ineligible.
For the complete conditions, please review Zalena's Return and Refund Policy.
What should I do if I receive a damaged, defective, or incorrect item?
Please contact support@zalena.shop as soon as possible with information about the issue.
For damaged, defective, or incorrectly shipped items, an uncut unboxing video clearly showing the product and the issue may be required to help verify the claim.
Where should I send a return?
Approved returns should be sent to:
Zalena
2516 Avenue H
Rosenberg, TX 77471
United States
Please contact support@zalena.shop before sending a return so that any required return instructions or authorization can be provided.
How long does a refund take?
Approved refunds are processed within 5–10 business days after the returned item has been received and approved.
The refund is issued to the original payment method.
Can I contact Zalena about my order?
Yes. For questions about products, orders, shipping, returns, refunds, or other store-related matters, contact us at:
Email: support@zalena.shop
Phone: +1 (430) 431-4640
You may also contact us by mail at:
Zalena
2516 Avenue H
Rosenberg, TX 77471
United States
Where can I shop with Zalena?
You can browse our women's clothing and place an order through: