How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we do not ship internationally. We currently only ship within United States.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Eligible items may be returned within 30 business days of delivery. Items must be unused, unworn, unwashed, undamaged, and returned with original tags, packaging, accessories, and components. Customers are responsible for return shipping, and returns must be authorized before sending. Approved refunds are issued to the original payment method within 5–10 business days after receipt and review. Customized, final-sale, gift card, digital, used, damaged, incomplete, or late returns may not be eligible.Read the full return and refund policy

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@zalena.shop. Orders that have already been processed may not be eligible for changes.